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Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: October 10, 2026

1. Overview and Role of FlyHwak

Flyza Travels LLC (operating as "FlyHwak," "we," "us," or "our") operates as an independent travel intermediation agency. We facilitate flight, hotel, and travel bookings through third-party travel suppliers (including airlines, consolidators, hotel operators, and tour vendors, collectively referred to as "Travel Suppliers").

All bookings made through FlyHwak are subject to two sets of rules:

  1. The Travel Supplier's Ticket Rules and Tariff Policies, which determine whether a flight or hotel booking is refundable, changeable, or non-refundable.
  2. FlyHwak's Agency Administrative Terms and Processing Fees, as outlined below.

2. Cancellation Policies

Flight Cancellations

  • 24-Hour Free Cancellation Rule (US Flights): For eligible flight bookings originating in or departing from the United States booked at least 7 days prior to departure, passengers may cancel their reservation within 24 hours of booking without penalty, subject to specific airline policies and instant-ticketing terms.
  • Standard Airline Cancellations: Cancellations requested after the 24-hour window are subject to the specific fare rules established by the airline. Many promotional, economy, or discounted tickets are strictly non-refundable under airline policies.
  • Airline Credits: If an airline permits cancellation, the remaining value of your ticket, minus airline penalty fees, may be issued as a non-refundable, non-transferable Future Travel Credit valid for a period specified by the airline.

Hotel and Ground Transport Cancellations

Cancellation terms for hotels and ground transfers vary depending on the property or provider selected. Specific cancellation deadlines, such as 48 hours before check-in, will be detailed on your booking confirmation voucher. Non-refundable promotional rates cannot be canceled or modified once confirmed.

3. Refund Eligibility

You may submit a refund request only if you meet all of the following conditions:

  • Booking Terms: Your booking permits cancellation with a refund.
  • Deadline Compliance: You comply with the cancellation deadline established by the Travel Service Provider.
  • Reservation Requirements: You meet all other requirements specified in your reservation.

Failure to meet any of these conditions may result in the denial of your refund request.

4. Refund Processing Timelines

The timeline for processing a refund may vary after your request is submitted to the airline or Travel Supplier.

  • Supplier Processing: Airlines typically process refunds within 8 to 12 weeks. Due to case complexity, peak seasons, or airline backlogs, this period may extend further.
  • Credit to Payment Method: Once the airline or Travel Supplier processes and releases the funds to us, the authorized refund will be credited strictly to the original payment method (credit card, debit card, or bank account) used for the initial booking. Refunds cannot be issued to alternative cards, third parties, or in cash.

5. FlyHwak Agency Service Fees

FlyHwak may charge administrative processing and service fees for facilitating cancellations, refund requests, and booking modifications. These fees are separate from any penalties or charges imposed by airlines, hotels, or other Travel Suppliers.

Agency service fees are generally non-refundable once the applicable service has been performed or the request has been processed, subject to applicable law and the terms disclosed at the time of booking.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, contact our customer support team with your booking reference number and full passenger details. Your request will be reviewed according to the applicable Travel Supplier rules and the terms of your booking.

Please note that submitting a request does not guarantee that a cancellation or refund will be approved. The final outcome depends on the applicable fare rules, supplier policies, and eligibility requirements.

7. Important Conditions

  • Supplier Rules Apply: Airline, hotel, and other Travel Supplier cancellation and refund policies determine eligibility and any applicable penalties.
  • Non-Refundable Bookings: Bookings marked non-refundable by the Travel Supplier may not qualify for a refund.
  • Processing Time: Refund timelines depend on the relevant Travel Supplier and payment processing procedures.
  • Agency Fees: Any applicable FlyHwak administrative or processing fees are separate from supplier charges and are subject to the terms disclosed during booking and applicable law.

8. Contact Information

For cancellation requests, refund inquiries, or assistance with your booking, please contact us:

  • Legal Business Name: Flyza Travels LLC (operating as FlyHwak)
  • Website: https://flyhwak.com/
  • Support Email: support@flyhwak.com
  • Toll-Free Phone: +1 (857) 226-2899
  • Registered Physical Address: 1309 Coffeen AveSheridan, WY 82801, USA